Refund Policy

This Refund Policy applies to purchases from AISongsMaker. It distinguishes a refund of money from a return of Credits after an eligible technical failure. It is part of our Terms of Service.

1. Scope

This Policy covers subscriptions, one-time plans, and Credit packs purchased directly through AISongsMaker. If you purchase through another marketplace, its billing and refund rules may apply. The checkout page controls the price, currency, billing period, included Credits, and expiration disclosed for a purchase.

2. Subscription cancellation

You may cancel a subscription through available billing settings. Cancellation stops the next renewal; access and unused benefits normally continue until the current paid period ends, subject to stated Credit expiration. Deleting an account does not automatically cancel a subscription, so cancel billing first.

3. Refund request window

You may request a refund within 7 calendar days after an initial paid purchase or renewal if, after that charge, you have not:

• used any included or purchased Credits;
• submitted a paid generation or processing task;
• downloaded a paid-only asset; or
• obtained or relied on a Commercial Use Record tied to that purchase.

We may offer a longer period where required by law. Submitting a request does not guarantee approval; we verify account and usage records.

4. Eligible circumstances

We will review requests involving a duplicate charge, incorrect amount, confirmed unauthorized payment, a purchased feature we did not provide, or another circumstance requiring a remedy under applicable law. Contact us promptly and provide the account email, transaction reference, date, amount, and explanation—never send complete card details.

5. Usually non-refundable

Unless mandatory law requires otherwise, we normally do not issue cash refunds for used Credits, completed or partially completed generation, subjective dissatisfaction with AI output, mistakes in prompts or uploads, failure to cancel before renewal, expired Credits, unused time after voluntary cancellation, or third-party platform rejection.

Because AI results are variable, taste or expected quality alone is not a technical failure. You may use available regenerate or editing tools, which may consume Credits as shown.

6. Failed tasks and Credits

When AISongsMaker verifies an eligible system or provider failure, the task’s charged Credits may be returned automatically or after review. A Credit return restores service units and is not a cash refund. Credits returned after failure generally retain the applicable balance rules and expiration shown in your account.

Credits are not money, are non-transferable, cannot be redeemed for cash, and may expire as disclosed at purchase or in your account. We may correct ledger errors and deny returns caused by prohibited use, unsupported files, rights violations, or user-controlled input errors.

7. Lifetime plans

If a “Lifetime” plan is offered, it means access to the features specifically identified as lifetime for as long as AISongsMaker continues to operate those features. It does not promise perpetual operation, unlimited generation, lifetime Credits, or that third-party services will remain unchanged. Included and later-purchased Credits follow the quantity and expiration shown at purchase.

8. How to request a refund

Email support@aisongsmaker.org from your account email with the transaction reference and reason. We may ask for verification. Approved refunds are sent to the original payment method. Processing commonly takes 5–10 business days after approval, but banks and payment providers control final timing.

9. Chargebacks and mandatory rights

Contact us first so we can investigate. A chargeback may cause temporary account or billing restrictions while the payment is disputed. We will not penalize a good-faith exercise of legal rights, and nothing in this Policy limits non-waivable consumer cancellation, cooling-off, refund, or payment-dispute rights.

10. Changes and contact

We may update this Policy prospectively by posting a new effective date. The version in effect at the time of purchase generally governs that purchase, except where law or a more favorable written commitment applies.

Questions and requests: support@aisongsmaker.org.